Workmanship Guarantee
We stand behind our work. Every new tile installation we complete is backed by a 2-year workmanship guarantee on labor.
What This Guarantee Covers
If something goes wrong with our installation within two years, we’ll come back and fix it at no charge. This includes:
- Tiles that come loose or debond
- Grout that cracks or falls out due to installation error
- Waterproofing failures on systems we installed
- Caulk joints that fail at corners or transitions
The 2-year period starts on the day we complete your project and you sign off on the finished work.
What This Guarantee Does Not Cover
We’re tile installers, not magicians. Some things are outside our control.
Repairs and partial work
We only guarantee work we do from start to finish. That means:
- No warranty on repair jobs (grout repairs, leak repairs, fixing someone else’s work)
- No warranty if another contractor did the waterproofing
- No warranty if we tiled over a substrate we didn’t prepare
If we didn’t waterproof it, we can’t guarantee it won’t leak.
Damage after we leave
We’re not responsible for damage caused by:
- Impact, abuse, or accidents
- Settling, foundation movement, or structural problems
- Plumbing failures that have nothing to do with our work
- Modifications made by you or another contractor
- Normal wear over time
Materials
Tiles, grout, and setting materials have their own manufacturer warranties. If a tile cracks because of a factory defect, that’s on the manufacturer — not us. We also can’t guarantee we’ll find matching tile if your tile gets discontinued.
Lack of maintenance
Tile and grout need basic care. If grout deteriorates because it was never sealed or cleaned properly, that’s maintenance — not a defect in our work.
Your Responsibilities
To keep this guarantee valid:
- Report problems quickly. If you notice an issue, tell us within 30 days. Don’t let a small problem become a big one.
- Let us inspect before assuming the worst. We need to see the issue before we can determine what’s causing it and whether it’s covered.
- Don’t modify our work. If you or another contractor changes something we installed, the guarantee on that area ends.
- Basic maintenance. Wipe up spills, keep grout sealed, recaulk wet areas when needed. We’re happy to advise on care.
How It Works
When the project is complete and you pay the final balance, your 2-year guarantee begins. Payment confirms you’ve accepted the finished work.
If you notice a problem within those two years:
- Call us at (508) 728-9775 or email contact@daviemactile.com
- Tell us what’s happening and when you first noticed it
- We’ll schedule a time to come look
- If it’s a workmanship issue, we fix it — no charge
We decide the best way to make the repair. The goal is to make it right, not to argue about it.
What This Guarantee Doesn’t Include
This guarantee covers our labor. It doesn’t cover:
- Cost of replacement materials
- Damage to other parts of your home
- Temporary housing, lost time, or other indirect costs
- Problems that show up after the 2-year period
Our responsibility is to fix defective workmanship. That’s it.
Why We Put This in Writing
Most tile guys don’t offer written warranties. We do because we’re confident in our work.
We’ve been installing tile for 25 years. We’re Certified Tile Installers (CTI #1344) through the Ceramic Tile Education Foundation (CTEF). We use industry-approved waterproofing systems on every shower we build. We follow the standards because we’ve seen what happens when people don’t.
When you do the job right, standing behind it is easy. And if you’re wondering whether our reviews are as solid as our guarantee, here’s our honest answer.
Questions?
Call (508) 728-9775 or contact us, we’re happy to explain how we work.
Useful Links
Notes
- Customer receives copy of signed completion form
- Keep photo documentation of every job (before, during, after)
- Warranty period tracked from completion date on file